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Store Policies


Intellectual Property & Copyrights:

All jewelry designs, imagery, logo, brand language and products listed for sale or displayed on this website are the intellectual property of K. Johnson Jewelry LLC. Reproductions of our jewelry, past or present, identically or with slight variants, either made for resale or for personal use, without our written consent is copyright infringement and theft of intellectual property. 

By completing a transaction with K. Johnson Jewelry, you are agreeing to the following Terms & Conditions:

Exchanges are welcome within 30 days of purchase, as long as items are returned in the original packaging and in unworn condition. Buyers are responsible for return shipping charges. 

Returns are welcome within 14 days of purchase date as long as items are returned in unworn condition and in their original, unworn condition. A 20% restocking fee does apply.

Exceptions to this policy would include items with manufacturing defects. These cases will be determined at the discretion of K. Johnson Jewelry and do not include buyers remorse, theft, loss or abuse of products. If you suspect your jewelry has a manufacturing defect that is not normal wear and tear, please be prepared to provide photos upon request.

All shipping charges are non-refundable and buyer is responsible for return shipping costs.


Shipping:

Order processing time is 2-5 business days prior to shipping or fulfillment unless otherwise stated in item listing or collection page.

Once items have been scanned in by USPS and a tracking number is in the system, KJJ releases responsibility for the order. You are welcome to purchase insurance. This is an option available at check out. 

If you have a problem with a missing order, please contact USPS directly with your tracking information prior to contacting us, as we will have identical information available to us as what is provided to you.

If your package is showing as "delivered" but is not in your possession, please reach out to your neighbors, as it's common for packages to be placed in incorrect mailboxes.

For any unresolved shipping issues, please contact us at service@kjohnsonjewelry.com, and we will do our best to assist!

All shipping charges are non-refundable, no exceptions.

International orders may be subject to charges that exceed what was paid to K. Johnson Jewelry LLC at the time of checkout. These charges are determined by the import laws of each country and may include, but are not limited to: customs fees and/or taxes, tariffs and duties. Any such fees or related fees and balances are the responsibility of our international customers at the time of delivery. Import laws and related fees are not associated with, or the responsibility of K. Johnson Jewelry LLC.

 

Gift Certificates:

Gift certificates should be treated like cash. They do not have an expiration date. K. Johnson Jewelry is not responsible for lost or stolen certificates. Redeeming purchases must be for the full value of the gift certificate or more. To redeem, enter the custom code listed on your certificate at the time of checkout. Codes are single use and unique.

Gift Certificates are considered a final sale. Jewelry purchased using a gift certificate is eligible for exchange ONLY in accordance with the policy outlined above. Sales tax is not charged at the time of GC purchase. Recipients of certificates are responsible for any applicable taxes and shipping fees at the time of redemption.

Pricing & Product Availability:

Pricing and product availability is subject to change at any time, and without notice.

 

Privacy Policy:

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@kjohnsonjewelry.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.